Proactive IT Management
Our core business is supporting your IT systems.
Our clients demand, and we deliver, a reliable, effective and quick response to their issues. Every business is different and therefore your requirements will be different from our existing clients. We do not burden you with a standard offering that only meets some of your needs. We have no points system where you cannot budget your costs nor do we have a bronze, silver or gold level of service. Every client has a level of service that is designed to meet their exact requirements with flexibility to change as you change.
Our support is delivered by trained engineers by telephone, remote access and on site. Support is available on a 24/7 basis.
Our Network Operations Centre ( NOC ) is manned 24/7 and has over 400 engineers. We monitor our clients systems 24 hours a day, 7 days a week and react to your problems before you even know they exist!
Desktop Support
Desktops and notebooks are the tool we all use and yet are the most often neglected IT resource.
OCM will support both the hardware and operating system , together with many of the common desktop applications.
Desktop/notebook maintenance is also crucial.
Our Desktop administration provides services such as: routine user and group administration, setting up individual home directories and shares, configuring printers, sending messages to users, start/stop a service or a process and change properties. Most of the jobs are carried out remotely using a secure remote control provided by SAAZ. This provides us a unique secured methodology to take remote control of an ailing desktop as if your administrators were actually sitting at the user's desk.
Our tools can scour your IT environment to determine what is and what is not present in the desktop . We can figure out what Operating system, hot-fixes, and applications the system has; what kind of processor, the amount of memory, how big is the hard drive the type of monitor, keyboard and a whole slew of greater esoteric items like network IP addresses, ports, protocols and adapter configurations, shares, users names, group configurations etc.
All this information can be categorized and used during capacity planning discussions. We also provide change configuration reports, which help track the complete life cycle of an asset you may possess. Our full services include software deployment and OS upgrade services too.
Our desktop preventative maintenance services include regular maintenance of a desktop. Services included under this are
cleaning up internet debris and temp files once a week
update for latest antivirus signature everyday
weekly repair of registry
spyware removal and patch assessment
deployment of critical patches on each desktop on weekly basis
You are kept informed on each and every action that is taken on your IT Assets including monthly reporting on Asset inventory, Asset change configuration, and details of preventative maintenance carried out on each asset including Trouble Tickets raised by end users and actions taken to resolve them.
