Proactive IT Management
Our core business is supporting your IT systems.
Our clients demand, and we deliver, a reliable, effective and quick response to their issues. Every business is different and therefore your requirements will be different from our existing clients. We do not burden you with a standard offering that only meets some of your needs. We have no points system where you cannot budget your costs nor do we have a bronze, silver or gold level of service. Every client has a level of service that is designed to meet their exact requirements with flexibility to change as you change.
Our support is delivered by trained engineers by telephone, remote access and on site. Support is available on a 24/7 basis.
Our Network Operations Centre ( NOC ) is manned 24/7 and has over 400 engineers. We monitor our clients systems 24 hours a day, 7 days a week and react to your problems before you even know they exist!
Network Support
ICT networks have become more complex that ever. In addition, to computers there are now routers, switches, wireless, printers, storage, phones ect which link everything and everybody together. And it needs supporting! Our total service will design, install, integrate and administer your network.
We can support the following infrastructure
| Local Area Networks | Wide Area Networks |
| Virtual Private Netowrks | Wireless Networks |
OCM can monitor a network for its link latency, packet loss, availability, traffic, bandwidth utilization parameters.
And for the technically minded our monitoring tools provide facility to configure traps for SNMP Events. Alerts would be sent when traps are received. With the help of a built in MIB compiler, our tool is ready to monitor any devices such as routers, switches, hubs, UPS etc so long as the MIB's are available from the equipment manufacturer.
We provide our customers with trend reports. Graphs can plot parameters like: Traffic, CPU Load, Voltage on a UPS and many more. Data is made available in Line, Bar, Pie and distribution formats for hourly, daily, weekly and monthly figures.
We can export this data to a data mining tool and provide comprehensive reports for capacity planning and analysis.