Sugar CRM is an open source Customer Relationship Management application.

If you have regular contact with your clients and suppliers then Customer Relationship Management (CRM) is an essential aid to business.

To manage the relationship with the customer a business needs to collect the right information about its customers and organise that information for proper analysis and action. It needs to keep that information up-to-date, make it accessible to employees, and provide the know how for employees to convert that data into products better matched to customers' needs.

Sugar CRM is an open sourced web based solution that can run on Windows or Linux and best of all its free! We just charge for installation and support.

CRM success begins with the user. SugarCRM have designed a CRM application that is fast, friendly, and easy to use.

Accessing Sugar through a web browser, users can choose their own themes to suit their individual tastes, manage multiple information sources through Microsoft Outlook integration and content syndication, and access the information they need as fast as they can click. The joy of using Sugar translates into a more organized and efficient sales force, which drives greater productivity and more visibility for managers.

SugarCRM develops CRM software in three versions: Sugar Open Source, Sugar Professional and Sugar Enterprise. Each product is produced from the same code tree with Sugar Open Source containing roughly 85 percent of the functionality contained in Sugar Professional and Sugar Enterprise. The products are based on the LAMP stack of Linux, Apache, MySQL and PHP. The functionality includes sales force automation, marketing campaigns, customer cases, collaboration and reporting. Sugar Open Source is free of charge; Sugar Professional and Sugar Enterprise are sold at an annual subscription.

Document library
Notes and attachments
Sales forecasting
Sales Management
Customization
Customer Support
Contact, opportunity, account and activity management
Case management
Unlimited custom fields
Bug tracking
Real-time reminders and alerts
Workflow automation tasks
Customizable dashboards
Marketing Automation
Project management
Lead management
Document management
List management
Shared calendar
Email marketing
Employee directory