Proactive IT Management
Our core business is supporting your IT systems.
Our clients demand, and we deliver, a reliable, effective and quick response to their issues. Every business is different and therefore your requirements will be different from our existing clients. We do not burden you with a standard offering that only meets some of your needs. We have no points system where you cannot budget your costs nor do we have a bronze, silver or gold level of service. Every client has a level of service that is designed to meet their exact requirements with flexibility to change as you change.
Our support is delivered by trained engineers by telephone, remote access and on site. Support is available on a 24/7 basis.
Our Network Operations Centre ( NOC ) is manned 24/7 and has over 400 engineers. We monitor our clients systems 24 hours a day, 7 days a week and react to your problems before you even know they exist!
Our Technology Advantage
This page is for those visitors that are interested the technologies we use to provide our support services.
We use SAAZ - a technology framework, specially built for managed service providers from Zenith Infotech Ltd.
SAAZ combines a remote management platform and a managed security services infrastructure. This infrastructure enables us to provide you complete IT infrastructure management services including security solutions to end-users.
The platform architecture enables us to deliver services on Industry best practices and aggregates data into a web portal— your data related to assets, change management, alerts, trends, security, reports on chats, browsing etc.
We manage remote networks securely across the Internet or any public IP network without the need for setting up a VPN or opening ports on the firewall. Our advanced technology works transparently across NAT and cuts down implementation complexities and time. Furthermore, it uses the SSH2 protocol in an outbound mode from inside the firewall, making it highly secured. Additional use of Certificates provides an extra-layer of protection over and above the encryption and security provided by SSH2.
Moreover, we offer complete Life Cycle Management for IT assets including management and monitoring of desktops, servers, networks and applications.
Our hosted security platform brings you unmatched combination of e-mail, web and IM protection without you having to install or purchase any new hardware or software, however protecting your network against viruses, spyware, and inappropriate web usage. It also obviates the need to purchase point products and piece them together to have a solution.
Your biggest benefit would be to expect service levels equivalent to rolling out a Top-Class Enterprise Management System within your organization without having to pay for the high capital outlay. Get a quick start without waiting for long implementation and training time lines. Work with industry best practice and processes without having to learn them.
We believe you should focus on your core business, reduce cost, increase profitability, gain expertise and win new customers. After all you need to get an advantage over others by using a technology currently used by the likes of Sony and LG, who use it to manage their IT infrastructure in many parts of the World.