Proactive IT Management
Our core business is supporting your IT systems.
Our clients demand, and we deliver, a reliable, effective and quick response to their issues. Every business is different and therefore your requirements will be different from our existing clients. We do not burden you with a standard offering that only meets some of your needs. We have no points system where you cannot budget your costs nor do we have a bronze, silver or gold level of service. Every client has a level of service that is designed to meet their exact requirements with flexibility to change as you change.
Our support is delivered by trained engineers by telephone, remote access and on site. Support is available on a 24/7 basis.
Our Network Operations Centre ( NOC ) is manned 24/7 and has over 400 engineers. We monitor our clients systems 24 hours a day, 7 days a week and react to your problems before you even know they exist!
Onsite Engineering
In addition to our Network Operations Center we will supply you with onsite engineers.
Typically we will allocate an engineer to each client. That engineer will build a knowledge of your infrastructure, business and requirements.
Briefly typical tasks includes
undertaking pre contract survey
Identifying and actioning any infrastructure changes/upgrades
pre installation configuration of your system
installation at your premises
Training at your premises
Technical support
It is possible to arrange for your engineer to undertake predetermined visits at agreed intervals. These visits could be once a quarter or for some of our larger clients they have an engineer 1 day a week. These are just examples and we can tailor a package to suit your exact requirements.