Proactive IT Management
Our core business is supporting your IT systems.
Our clients demand, and we deliver, a reliable, effective and quick response to their issues. Every business is different and therefore your requirements will be different from our existing clients. We do not burden you with a standard offering that only meets some of your needs. We have no points system where you cannot budget your costs nor do we have a bronze, silver or gold level of service. Every client has a level of service that is designed to meet their exact requirements with flexibility to change as you change.
Our support is delivered by trained engineers by telephone, remote access and on site. Support is available on a 24/7 basis.
Our Network Operations Centre ( NOC ) is manned 24/7 and has over 400 engineers. We monitor our clients systems 24 hours a day, 7 days a week and react to your problems before you even know they exist!
Remote Offices / Remote Workers
Many enterprises operate from more than one location.
More and more people are now working remotely.
We will support your branch offices and remote workers.
Our Server and desktop preventative maintenance services can be applied to remote office and remote workers.
In addition, our security and threat management solutions can be applied to remote office and remote workers.
We can provide connectivity to your head office to critical applications and data utilising Microsoft Terminal Services and Citrix technology for branch offices, home workers, mobile laptops and mobile phones.