Proactive IT Management
Our core business is supporting your IT systems.
Our clients demand, and we deliver, a reliable, effective and quick response to their issues. Every business is different and therefore your requirements will be different from our existing clients. We do not burden you with a standard offering that only meets some of your needs. We have no points system where you cannot budget your costs nor do we have a bronze, silver or gold level of service. Every client has a level of service that is designed to meet their exact requirements with flexibility to change as you change.
Our support is delivered by trained engineers by telephone, remote access and on site. Support is available on a 24/7 basis.
Our Network Operations Centre ( NOC ) is manned 24/7 and has over 400 engineers. We monitor our clients systems 24 hours a day, 7 days a week and react to your problems before you even know they exist!
Supplier Management
OCM can supply and support your entire infrastructure.
However, as well as an IT supplier many companies have multiple suppliers for their networks including
Internet Service Providers | Hosting Providers | Telephone Companies |
Software Suppliers | Mobile Providers | Printer Suppliers |
Each supplier needs to be managed and sometimes need to work together.
As part of our support agreement OCM will manage all your suppliers for you !
Benefits include
One central point of contact for all problems
Quicker resolution of issues
Better service levels
Rogue suppliers identified and alternatives sourced
Your free to run your business not your suppliers