Proactive IT Management
Our core business is supporting your IT systems.
Our clients demand, and we deliver, a reliable, effective and quick response to their issues. Every business is different and therefore your requirements will be different from our existing clients. We do not burden you with a standard offering that only meets some of your needs. We have no points system where you cannot budget your costs nor do we have a bronze, silver or gold level of service. Every client has a level of service that is designed to meet their exact requirements with flexibility to change as you change.
Our support is delivered by trained engineers by telephone, remote access and on site. Support is available on a 24/7 basis.
Our Network Operations Centre ( NOC ) is manned 24/7 and has over 400 engineers. We monitor our clients systems 24 hours a day, 7 days a week and react to your problems before you even know they exist!
Why OCM?
There are lots of companies out there doing what we do. So why OCM ?
Unfortunately, we don’t have a unique selling point . However, our client base is expanding because of the following :-
Expertise. We are experts in what we do. Everyday our engineers and account managers are learning, testing, evaluating technology for our clients benefit.
Ethics. OCM will not supply you a solution that you cannot get support for with other companies. We will not supply a solution without telling you upfront total costs including supply, installation and ongoing licence/support costs. If you require a solution outside our expertise we will find you the right partner.
People. ICT engineers are human , honest ! OCM partner with our clients and develop a relationship that is beneficial to everybody. It’s that trusted relationship that we pride ourselves on. If you are not technically minded we won’t baffle you with jargon.
Cost. We will never be the cheapest provider. Just like you we go to work to make money. The key is that your business will get excellent value for your investment and our costs are fair, reasonable and transparent.
Service. When you had over responsibilities to OCM we take it very seriously. Where ever possible we remotely monitor our clients pc’s , servers, printers, internet connections etc every 15 minutes , 24 hours a day, 365 days a year. If there’s a problem we are alerted by email. Heres the difference, for every client every alert is sent to every engineer , every account manager and every directors ( including the MD )mobile phone 24 hours a day, 365 days a year. We take our responsibilities seriously.
Reality. We are human and occasionally we make mistakes and so do our clients. Its how we deal with problems that dictate the quality of our clients working lives. If a client is not totally happy with OCM it becomes our priority to remedy the solution.